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Exchange & Return

RETURN AND EXCHANGE POLICY


How To Return An Item?

Your item must be in its original package and unused condition to be returned, unless there is a manufacturer defect.
Your must return the item within 30 days of your purchase. 

1. Please email info@gtboards.com.stating the reason of your return. Then we will provide you a RMA# that has to be placed inside the box with you proof of purchase.

2. Mail your returned item to:

 GTboards.com
 Returns Department
10319 Coventry Court
Boca Raton, Florida - 33428

3. Include in your package a signed letter stating the reason for your return and the original receipt. 
 

RETURNS EXCEPTION

Some items can not be returned if they are opened. These include Boards, Dvd's and any other product with a sealed plastic packing. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 
 

EXCHANGE

EXCHANGES AND RETURNS FOR GENERAL CONSIDERATIONS - All occurrences involving exchange or refund must be reported to our store via the Customer Service Center placed at our web store. Product returned without this communication, after the deadline or absence of items / accessories that accompany it, will be back by the company. The products do not undergo any change in our Distribution Center : They are sent to the client exactly as was given to us by the manufacturer . If you experience any of the events below , refuse receipt of the product :

  • Opened or damaged packaging ;
  • Defective product;
  • Product not in accordance with the request ;
  • Lack of accessories.
     

If however , you receive the product , please contact our Customer Service Center within 48 hours. The product must be sent in original packaging, no signs of use, without violating the original manufacturer's seal, accompanied by invoice, manual and all accessories . Exchange of any product due to purchase of size, wrong color or model the customer will be responsible for any and all shipping cost for the exchange.

 

RETURN IN REPENTANCE / WAIVER - To return a product for repentance, the following conditions must be met:

The deadline to withdraw from the purchase of the product is 2 calendar days from the date of receipt. The product must be sent in original packaging, no signs of use, without violating the original manufacturer's seal, accompanied by invoice, manual and all accessoriesAll requests for withdrawal of products from categories Apparel and DVDs , it is essential to label / seal of the product .

 

DEFECTIVE PRODUCT - A request for return must be reported to our Customer Service Center within 5 calendar days from the date of receipt.

If the product purchased in our store fails after five days from the date of receipt but within manufacturer's warranty , you should contact the manufacturer to report it and get clarification, repair or even replacement of product purchased. If you can not contact the manufacturer , notify our Customer Service Center posted in our stores.

If the product fails after five days of receipt and is in warranty , contact him.

Products must be returned , preferably in the original packaging . It is essential that the original manufacturer's seal is intact and the goods have receipt , manual and all accessories . EXCEPT FOR BOARDS THAT REQUIRE THE USE IN WATER.

All exchange products are tested and approved by our team . They will be returned to the client when it is not found to be defective, or has been breached one of the conditions described in the previous section. The security is the responsibility of the manufacturer and its date and manner of use are set out in the Warranty that accompanies the product .

 

PROMOTIONS

Our major deals are exposed on banners and pop - ups. You can also find great deals distributed in each department of the store , for example , discounts , free shipping , exclusive STORE IS freebie for every purchase and more. Please carefully read the rules of each promotion before making the closing of the purchase. In case of doubt , please contact one of our customer service channel .

WE DO NOT ACCEPT EXCHANGE ON PROMOTION

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